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Forrest Marketing Group Lead Generation Telemarketing

 

Gueric Godon from BOC shares his experience of outsourcing their contact centre requirements to FMG.


B2B Customer Service

“Our customer service agents understand that managing the customer relationship is the key to maximising customer lifetime value.”

Effective customer service online and offline plays an important part in client retention.

As part of our b2b customer service offering in Sydney, our professional agents act as an extension of your business and are fully trained on your products, services and systems.

Overflow calls or dedicated inbound lines can be diverted to our Sydney call centre, so that customer calls are answered quickly and seamlessly. Customer wait times are minimised, maintaining your customer service standards even during periods of high demand.

Our agents have experience across a range of industries and are assigned to your campaign based on their personality and skill set.

Our outsourced customer service solutions include:

Account enquiries

Customers often need simple information about their account or order, but are often faced with long call queue times.  Give them an alternative by using us as an overflow solution to your existing team.

Account re-activation

Every database contains lists of clients who haven’t bought from you recently. Let us call your dormant accounts, amend contact details, update them on your products and services and convert them back to active accounts.

Product recalls

A product recall needs to be delivered swiftly and professionally. When you need to get a message out to large numbers of customers, we can support your internal team, assist them to notify customers about the recall and answer their questions 

promptly.

Member communications

Getting important messages out to your members and responding to their inbound enquiries promptly will greatly increase membership renewal rates. When your member communications team needs assistance, let us provide the additional support.

Customer satisfaction surveys

Good customer satisfaction surveys uncover valuable information to help you identify and fix gaps in your sales processes and product delivery. They are also a great way to uncover new sales opportunities through referrals. read more

Accounts receivable & collections

In today’s market, making sure you manage your Aged Receivables is one of the most important areas for business survival. Our proven process ensures you get paid on time, more of the time. 

Help desk & hotline support

When your customers need more detailed support, we can supplement or replace your internal function. read more

Contact us today if you are looking for ways to enhance or expand your customer service.

Call 02 9939 6888 now or complete the form below









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Outsourced customer service to improve sales and service delivery

Australian owned and operated from our Sydney office

  • We never send your business offshore
  • Protecting and enhancing your brand is our priority
  • Servicing Sydney, Melbourne, Hobart, Adelaide, Canberra, Brisbane, Perth, Darwin and regional Australia

Account Manager

  • To help design your campaign and monitor results

Proven systems and ROI

  • Our purpose built CRM tracks outcomes and reports results
  • Ideal for all sized businesses

Experienced sales agents

  • We only recruit local, mature and professional staff
  • Our dynamic office encourages and rewards results
  • Our team delivers consistent results for our clients