Call us on 02 9939 6888
Forrest Marketing Group Lead Generation Telemarketing

Rob Hardy
Clime Asset Management

“Not only did FMG live up to our expectations, but they significantly exceeded them. Customer contact was nothing short of terrific, the feedback we received was extensive and positive, both from FMG, and those customers that they spoke to. Having a consistent team to be “your face” to the customer is essential.”

Outsourced Help Desk

“Our professional and mature team understand that customers are assets and that managing the customer relationship is key to maximising customer lifetime value.”

Effective customer support plays an important part in the after-sales process and cements customer loyalty. Keeping customers waiting in long call queues, or diverting calls to offshore centres can damage your brand.

Our professional online customer support team acts as an extension of your business and are fully trained on your products, services and systems. Our agents have experience across a range of industries and are assigned to your campaign based on their personality and skill set.

Calls are diverted to our call centre in times of peak demand, or on an ongoing basis, minimising customer waiting times and allowing enquiries to be resolved efficiently. Technical issues are escalated in line with your existing procedures.

We expand your in-house capabilities without you having to incur the costs of additional staff or divert calls to an offshore provider.

Contact us today to talk about your customer support, help desk or hotline needs.

Call 02 9939 6888 now or complete the form below


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Outsourced help desk and hotline solutions to improve your customer service

Australian owned and operated from our Sydney office

  • We never send your business offshore
  • Protecting and enhancing your brand is our priority
  • Servicing Sydney, Melbourne, Hobart, Adelaide, Canberra, Brisbane, Perth, Darwin and regional Australia

Accounts Manager

  • To manage your account and ensure KPI’s are achieved

Proven systems and ROI

  • Our purpose built CRM tracks outcomes and reports results
  • Ideal for all sized businesses

Experienced help desk agents

  • We only recruit local, mature and professional staff
  • Our dynamic office encourages and rewards results
  • Our team delivers consistent results for our clients