Call us on 02 9939 6888
Forrest Marketing Group Lead Generation Telemarketing

Rob Hardy
Clime Asset Management

“Not only did FMG live up to our expectations, but they significantly exceeded them. Customer contact was nothing short of terrific, the feedback we received was extensive and positive, both from FMG, and those customers that they spoke to. Having a consistent team to be “your face” to the customer is essential.”

Customer Satisfaction Surveys

“Customer satisfaction surveys give you valuable feedback about your service levels and uncover new sales opportunities.”

Information collected from customer satisfaction and feedback surveys can help you:

  • Understand how you are perceived by current and past clients
  • Evaluate your service delivery and after-sales process
  • Identify issues before they become problems
  • Pinpoint strengths, opportunities and gaps in your product range
  • Gain valuable feedback on your sales reps
  • Discover ways to improve customer retention

Our customer satisfaction surveys engage your customers and:

  • Reveal detailed information
  • Uncover additional up-sell and cross-sell opportunities
  • Generate referral opportunities
  • Strengthen the customer relationship

Getting Started Is Easy

Our experienced Account Management team will guide you through survey design and setup, including:

  • Helping you to select the survey sample
  • Writing a conversation-based survey
  • Briefing and training meetings with our operations team and agents
  • Issuing transparent and detailed survey reporting and feedback

Contact us today to organise a Customer Satisfaction Survey of your clients, prospects or dormant accounts.

Call 02 9939 6888 now or complete the form below


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Customer satisfaction surveys to deliver market feedback and improve client retention

Australian owned and operated from our Sydney office

  • We never send your business offshore
  • Protecting and enhancing your brand is our priority
  • Servicing Sydney, Melbourne, Hobart, Adelaide, Canberra, Brisbane, Perth, Darwin and regional Australia

Campaign Manager

  • To help design your campaign and monitor results

Proven systems and ROI

  • Our purpose built CRM tracks outcomes and reports results
  • Ideal for all sized businesses

Experienced sales agents

  • We only recruit local, mature and professional staff
  • Our dynamic office encourages and rewards results
  • Our team delivers consistent results for our clients