About Us
FMG is proud to represent some of Australia and New Zealand’s best-known brands.
Our Vision
To be known as Australia’s best conversationalists, where quality conversations deliver lasting success.
Our Mission
To help companies take control of their sales and customer service processes by providing sustainable strategies that allow them to Find, Connect, Convert and Service their prospective, current and past customers.
About us | Forrest Marketing Group
Success through conversation
FMG is proud to represent some of Australia and New Zealand’s best-known brands. Our Call Centre Agents are highly skilled and trained to promote your brand and uncover sales opportunities. Our professional team and proven sales approach have established us as the highest quality outsourced sales and call centre in Australia.
We support Sales Teams and Marketing Teams to enhance initiatives and achieve their targets, driving sales and building brand awareness. By having personalised conversations with your prospects and customers, we can determine their pain points and tailor solutions to deliver better outcomes for their businesses and generate sales opportunities for your business.
FMG operates as an invisible extension of your sales and marketing teams, providing additional capacity, talent and resources when you need it most. Our agents are mature, local and professional sales and customer service experts. Every conversation is an opportunity to build brand awareness and create lasting positive customer experiences.
Our Values
We are committed to achieving success for our clients, creating clients for life.
We are successful because of the diversity of our team and our ability to draw on our combined business acumen.
We are honest and always speak the truth. We deliver what we promise – every time.
We are committed to the ongoing education of ourselves, to lead, adapt and deliver.
We work hard for each other and our clients. We are supportive, positive and enthusiastic and enjoy the atmosphere this creates.
We take responsibility for our actions, owning all aspects of our work.
Read our
Corporate Brochure
Read our Corporate brochure about the FMG business statement that drives the success; why clients trust us due to reliable expertise, strict performance standards, accurate reporting, and proven results.
The brochure, also, covers the types of Call Centre Services and achievements of our experienced team.
Our Call Centre Agents
Our inbound and outbound call centre agents are experienced outsourced
sales experts and exceptional communicators.
With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement.
Our Australian call centre agents are professional, mature and experienced. We have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years and our clients have confidence we can deliver results over the long term.
Our Specialties
- Product knowledge
- Strategic prospecting skills
- Building rapport over the phone
- Permission-based conversations
- Active listening
- Communication; tone, pace, language
- Qualifying questions
- Time management
- Objection handling
- Gaining commitment
- Closing techniques
- Relationship management
Join Our Team
We are a vibrant, social and fun B2B Australian customer contact centre company.
We are passionate about delivering exceptional results we are proud of and our team of talented, supportive and friendly professionals generate the best customer service outcomes for our clients.
If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales training and support to ensure you are successful in achieving great results and we recognise and reward our agents for their contribution to the success of the company.
We are always looking for outgoing and talented people with a positive attitude to join our team of call centre agents. Please get in touch if you would like to join us.
Send your resume and cover letter to hr@fmgroup.com.au
Our Journey
2006
Forrest Marketing Group was launched in 2006. Richard Forrest identified the need for a high-quality outsourced call centre and telemarketing services.
FMG’s aim was to help small businesses (without an internal sales team) to generate sales leads. Due to our success, larger businesses began approaching FMG. These businesses sought a more comprehensive range of call centre services to support their sales and marketing teams. FMG now works with businesses of all sizes across most industries. FMG continues to deliver successful outsourced sales, inbound customer service and telemarketing services throughout Australia and New Zealand.
2013
Easy Leads launched in 2013. Since 2006 FMG had evolved to a full service outsourced call centre.
As a result, FMG identified a new opportunity to deliver simplified and cost-effective call centre services. Easy Leads provided the ideal solution for simple or high volume campaigns under an affordable structure. Easy Leads is perfect for campaigns that don’t require full campaign management but still want high-quality Australian call centre agents. Easy Leads also runs B2C customer service and telesales campaigns, giving us the ability to offer a broader range of services.
2016
Air Marketing Group was founded in the UK in 2016.
The expansion into the UK allows the Group to provide a global solution to our clients. Founders, Richard Forrest and Owen Richards, took the proven processes from FMG and set up Air Marketing in the UK. The Group can now help businesses around the world achieve their global sales and marketing goals. Similar to FMG, Air Marketing provides B2B business development, appointment setting and telemarketing services.
2017
FMG now operates across the globe, delivering a full range of outsourced call centre services to organisations of all sizes and industries.
This includes telemarketing, lead generation, appointment setting and customer service solutions.
We Support & Comply with industry Associations
