Call Centre Agents

 

FMG’s call centre agents are experts in building brand loyalty & uncovering new sales opportunities

 

Our Call Centre Agents are Amazing

Our call centre agents are exceptional communicators and sales experts. With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement. Our highly trained agents represent our clients’ brands with confidence and competence with highly tuned skills around the key sales techniques:

  • Product knowledge
  • Strategic prospecting skills
  • Building rapport over the phone
  • Permission-based conversations
  • Active listening
  • Communication; tone, pace, language
  • Qualifying questions
  • Time management
  • Objection handling
  • Gaining commitment
  • Closing techniques
  • Relationship management

Our Australian call centre agents are professional, mature and experienced. With one of the highest staff retention rates in the industry, we have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years and our clients have confidence we can deliver results over the long term.

 

Our agents uncover new sales opportunities that result in millions of dollars of new business for our clients every year

Please take a minute to watch our staff video to see for yourself.

Join Our Team

We are a vibrant, social and fun company. We are passionate about delivering results we are proud of and our team of talented, supportive and friendly professionals generate the best outcomes for our clients.

If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales training and support to ensure you are successful in achieving great results and we recognise and reward our agents for their contribution to the success of the company.

We are always looking for outgoing and talented people with a positive attitude to join our team of call centre agents. Please get in touch if you would like to join us.

Send your resume and cover letter to officemanager@fmgroup.com.au

Get In Touch

Make an Enquiry

Tell us a bit about what you are looking for and we'll be in touch right away.

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Achieve Your Sales & Marketing Targets

Our clients range from large to small, across all industries. Our proven approach ensures we deliver exceptional results.

Read our case studies to learn how we could help achieve your sales and marketing targets.

Partner with Australia's best Contact Centre

We know every business requires a different approach. Our client partnerships give us insights to tailor winning strategies that deliver results.

Don’t just take our word for it – hear the success stories from others who have chosen to partner with Forrest Marketing Group to service their customers and win more business.

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EL Blue


"The results that FMG get are easily the best that we have ever seen."

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Grays Online


"Partnering with FMG meant we could really drive our business as we had the right people doing the right things."

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Jayex Healthcare


"We needed to work with someone our prospects were going to trust right from when they take the first phone call."

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GPSM


"With Forrest Marketing Group you get a professional product and you get it all the time."

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Genesis Instore Marketing


"It's reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full."

We Support & Comply with Industry Associations

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