Call Centre Agents
FMG’s call centre agents are experts in building brand loyalty & uncovering new sales opportunities
Our Call Centre Agents are Amazing
Our call centre agents are exceptional communicators and sales experts. With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement. Our highly trained agents represent our clients’ brands with confidence and competence with highly tuned skills around the key sales techniques:
- Product knowledge
- Strategic prospecting skills
- Building rapport over the phone
- Permission-based conversations
- Active listening
- Communication; tone, pace, language
- Qualifying questions
- Time management
- Objection handling
- Gaining commitment
- Closing techniques
- Relationship management
Our Australian call centre agents are professional, mature and experienced. With one of the highest staff retention rates in the industry, we have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years and our clients have confidence we can deliver results over the long term.
Our agents uncover new sales opportunities that result in millions of dollars of new business for our clients every year
Please take a minute to watch our staff video to see for yourself.
