Our Call Centre Agents are Amazing
Our inbound and outbound call centre agents are experienced outsourced sales experts and exceptional communicators. With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement. Our highly trained agents represent our clients’ brands with confidence and competence with highly tuned skills around the key sales techniques:
- Product knowledge
- Strategic prospecting skills
- Building rapport over the phone
- Permission-based conversations
- Active listening
- Communication; tone, pace, language
- Qualifying questions
- Time management
- Objection handling
- Gaining commitment
- Closing techniques
- Relationship management
Our Australian call centre agents are professional, mature and experienced. We have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years and our clients have confidence we can deliver results over the long term.
Watch Our Staff Video
Join Our Team
We are a vibrant, social and fun B2B Australian customer contact centre company. We are passionate about delivering exceptional results we are proud of and our team of talented, supportive and friendly professionals generate the best customer service outcomes for our clients.
If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales training and support to ensure you are successful in achieving great results and we recognise and reward our agents for their contribution to the success of the company.
We are always looking for outgoing and talented people with a positive attitude to join our team of call centre agents. Please get in touch if you would like to join us.
Send your resume and cover letter to hr@fmgroup.com.au
Our Call Centre Services
Customer Service
Read MoreInbound Customer Service creates happy customers and increases brand loyalty
Telemarketing
Read MoreTelemarketing allows you to personally communicate with your prospects & customers
Lead Generation
Read MoreLead Generation generates interest & captures leads to build a sales pipeline
Appointment Setting
Read MoreAppointment setting gets your sales team in front of more qualified prospects