Call Centre Agents

Call centre agents require specialist skills to build rapport, develop trust and uncover sales opportunities

 

Our Call Centre Agents are Amazing

Our call centre agents are exceptional communicators and sales experts. With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement. Our highly trained agents represent our clients’ brands with confidence and competence with highly tuned skills around the key sales techniques:

  • Product knowledge
  • Strategic prospecting skills
  • Building rapport over the phone
  • Permission-based conversations
  • Active listening
  • Communication; tone, pace, language
  • Qualifying questions
  • Time management
  • Objection handling
  • Gaining commitment
  • Closing techniques
  • Relationship management

Our Australian call centre agents are professional, mature and experienced. With one of the highest staff retention rates in the industry, we have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years and our clients have confidence we can deliver results over the long term.

Every year our agents uncover new sales opportunities that result in millions of dollars of new business for our clients

Please take a minute to watch our staff video to see for yourself.

Join Our Team

We are a vibrant, social and fun company. We are passionate about delivering results we are proud of and our team of talented, supportive and friendly professionals generate the best outcomes for our clients.

If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales training and support to ensure you are successful in achieving great results and we recognise and reward our agents for their contribution to the success of the company.

We are always looking for outgoing and talented people with a positive attitude to join our team of call centre agents. Please get in touch if you would like to join us.

Send your resume and cover letter to officemanager@fmgroup.com.au

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Testimonials

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EL Blue


Greg Puttick General Manager

EL Blue explains why they, decided to outsource their outbound lead generation and what the results have been.

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Grays Online


JOSH SANDERS General Manager NSW Industrial

Graysonline explains that by outsourcing lead generation they now have their sale people meeting qualified prospects and selling more often.

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Jayex Healthcare


Michelle O’Brien Regional Manager

Jayex explains their experience with outsourcing their lead generation to Forrest Marketing Group.

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GSPM


Bill Alexiou-Hucker Director

GPSM explain why they outsourced their outbound lead generation and what the results have been.

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Genesis Instore Marketing


Andrew Mansfield

Gensis explain why they looked to outsourcing lead generation and why they chose to partner with FMG.

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