Call Centre Agents

“Call centre agents require specialist skills to build rapport, develop trust and uncover sales opportunities.”

Our call centre agents are amazing

 

Our call centre agents are exceptional communicators and sales experts. With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement. Our highly trained sales agents represent our clients’ brands with confidence and competence with highly tuned skills around the key sales techniques:

 

  • Product knowledge
  • Strategic prospecting skills
  • Building rapport over the phone
  • Permission-based conversations
  • Active listening
  • Communication; tone, pace, language
  • Qualifying questions
  • Time management
  • Objection handling
  • Gaining commitment
  • Closing techniques
  • Relationship management

 

Our Australian agents are professional, mature and experienced. With one of the highest staff retention rates in the industry, we have created a stable, high-performing team that delivers consistent results for our clients.  Many of our agents have been with us for several years and our clients have confidence we can deliver consistent results over the long term.

 

“Every year our agents uncover new sales opportunities that result in millions of dollars of new business for our clients.”

 

Please take a minute to watch our staff video to see for yourself.

Join our team

 

We are a vibrant, social and fun company. We are passionate about delivering results we are proud of and our team of talented, supportive and friendly professionals generate the best outcomes for our clients.

 

If you have a great phone manner and love talking to people, this could be the perfect career for you. We provide full sales training and support to ensure you are successful in achieving great results and we recognise and reward our agents for their contribution to the success of the company.

 

What we are always on the lookout for outgoing people with a positive attitude and enthusiasm to join our team of call centre agents.

 

Please get in touch if you would like to join us. Send your resume and cover letter to hr@fmgroup.com.au

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Testimonials

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JOSH SANDERS


General Manager NSW Industrial

Grays Online

Josh Sanders tells us how, through outsourcing their outbound lead generation to FMG, GraysOnline ensured their sales people were doing the right things more often – sitting down with qualified prospects and selling.

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Michelle O’Brien


Regional Manager

Jayex Healthcare

We asked Michelle O’Brien about Jayex’s experience with outsourcing their lead generation to Forrest Marketing Group. Here, she tells us that outsourcing lead generation for a complex technical solution IS possible. And that it delivers great results.

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Greg Puttick


General Manager

EL Blue

Greg Puttick explains why EL Blue, with a very specific target market of CEOs of medium-sized organisations, decided to outsource their outbound lead generation and what the results have been.

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