Every database contains lists of clients who haven’t bought from you recently. Let us call your dormant accounts, amend contact details, update them on your products and services and try to convert them back to active accounts.
Keeping your existing customers is much more cost- and time-effective than finding new ones. We can work with you on customer reactivation strategies for dormant accounts as well as maximising the value of your current clients.
We believe that there is nothing more effective than a good human-to-human conversation to rebuild these relationships and retain loyalty.
ITaking the time to contact dormant accounts can gain valuable insight into your customers. Our expert team can help to rebuild these valuable customer relationships, find out why they have not purchased recently and nurture the relationship until they are ready to buy again.
Sometimes accounts can become dormant not because the client doesn’t need your product or service but because they are busy and it is not a priority for them. However, a phone call to introduce a new product, ask a question or just touch base is often enough to re-engage and generate new interest.
Understanding your clients’ needs today and in the future is key to improving client retention and increasing their spend. We can work with you on custom designed programs to provide valuable insight into your prospects and current clients as well as dormant accounts.
With every single call we make we gather as much information as possible and record it for you. Over time, this builds valuable information about your customer and their journey as well as their current situation.
Every campaign we work on is unique and will require a different approach. With each campaign we can tailor every aspect – from the number of hours we work to when we call and who we call. We also select the best suited agents and tailor the conversational script on which our calls are based to ensure the best possible outcome.
Outsourcing your customer reactivation strategy can save you and your team valuable time. Our team can contact your dormant accounts for you, update their details, introduce new products or services, ask any questions you may have and then pass them back to you when they are ready for a new sales conversation.