Our Services

Customer Engagement

Even with the best intentions regular engagement with a customer often ends the minute that a purchase is made. The sales person has already moved onto their next ‘hot’ sales lead and the customer who has recently purchased has been forgotten.

Partnering with FMG to support your online customer engagement program can help to maintain long-term relationships with your clients and generate ongoing results without the use of hard selling.

We can design a customer engagement campaign covering inbound and outbound services, ensuring regular contact with your existing clients, helping to exceed their expectations and retain their loyalty.

Maintain
relationships

We understand the buyer’s journey and can help maintain relationships by keeping in touch with your clients, continuing to build relationships and nurture existing clients, which all helps to maximise their lifetime value.

Identify
hidden opportunities

Without ongoing communication to existing clients, accounts can become dormant. It is usually not because the client no longer needs your product or service but rather they are busy and it isn’t a priority. With gentle prompting through regular phone calls, hidden opportunities are uncovered.

Grow your
business

We can design a customer engagement campaign as a stand-alone project or as a part of an ongoing appointment-setting or lead generation campaign. By adding an ongoing customer engagement component you ensure you don’t miss any up-selling or cross-selling opportunities.

Provide
insight

With every single call we make we gather as much information as possible and record it for you. Over time this builds valuable information about your clients and the complete customer journey as well as their current situation.

Customise
campaigns

Every campaign we work on is unique and will require a different approach. With each campaign we can tailor every aspect – from the number of hours we work to when we call and who we call. We also select the best suited agents and tailor the conversational script on which our calls are based to ensure the best possible outcome.

Gain complete
transparency

We know that people are often unsure about outsourcing, so we provide access to a client portal, which provides live reporting on every call and access to any leads in real time. Partnering with us ensures you have complete visibility.

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Testimonials

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EL Blue


Greg Puttick General Manager

EL Blue explains why they, decided to outsource their outbound lead generation and what the results have been.

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Grays Online


JOSH SANDERS General Manager NSW Industrial

Graysonline explains that by outsourcing lead generation they now have their sale people meeting qualified prospects and selling more often.

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Jayex Healthcare


Michelle O’Brien Regional Manager

Jayex explains their experience with outsourcing their lead generation to Forrest Marketing Group.

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GSPM


Bill Alexiou-Hucker Director

GPSM explain why they outsourced their outbound lead generation and what the results have been.

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Genesis Instore Marketing


Andrew Mansfield

Gensis explain why they looked to outsourcing lead generation and why they chose to partner with FMG.

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