Customer Surveys

Provide
insight

Partnering with FMG to conduct customer surveys will give you the information you need to make business decisions based on fact. Engaging a third party often means respondents are more honest. You can rest assured that we always ensure that we enhance your reputation and deliver a positive experience with every conversation we have.

Gather
information

A well-executed customer survey can provide valuable insight as to how you are perceived by your clients, help evaluate your service delivery and after-sales processes, identify any issues before they become a problem, and pinpoint strengths and opportunities in your offering.

Understand
your customers

Understanding what your customers experience when they buy from you is essential to increasing conversion rates, identifying up-selling and cross-selling opportunities, and maximising client retention. We can work with you to design a campaign to deliver invaluable feedback.

Build
relationships

Relationships are built on communication. A customer survey can provide a great opportunity to strengthen the customer relationship. When completed over the phone customer surveys really allow the customer to be heard.

Retain
customers

Monitoring and managing the customer experience is critical in retaining customers. They give you the opportunity to uncover issues that may inhibit customers from returning to you and also may uncover additional up-sell and cross-sell as well as referral opportunities.

Customise
campaigns

Every campaign we work on is unique and will require a different approach. With each campaign we can tailor every aspect – from the number of hours we work to when we call and who we call. We also select the best suited agents and can work with you to tailor the questions – all ensuring the best possible outcome.