Customer Surveys

Customer satisfaction surveys give you valuable feedback about your service levels and uncover new sales opportunities.

Our outbound call centre provides a cost-effective data collection solution, and partnering with FMG on your next market research project will ensure you are collecting accurate and reliable data. We can also gather as much information as possible and record it for you, providing valuable insights, identifying new sales opportunities and nurturing clients.

Our team acts as an extension of your internal customer service team; we enhance your reputation and deliver a positive experience with every conversation we have.

Provide
insight

Partnering with FMG to conduct customer surveys will give you the information you need to make business decisions based on fact. Engaging a third party often means respondents are more honest. You can rest assured that we always ensure that we enhance your reputation and deliver a positive experience with every conversation we have.

Gather
information

A well-executed customer survey can provide valuable insight as to how you are perceived by your clients, help evaluate your service delivery and after-sales processes, identify any issues before they become a problem, and pinpoint strengths and opportunities in your offering.

Understand
your customers

Understanding what your customers experience when they buy from you is essential to increasing conversion rates, identifying up-selling and cross-selling opportunities, and maximising client retention. We can work with you to design a campaign to deliver invaluable feedback.

Build
relationships

Relationships are built on communication. A customer survey can provide a great opportunity to strengthen the customer relationship. When completed over the phone customer surveys really allow the customer to be heard.

Retain
customers

Monitoring and managing the customer experience is critical in retaining customers. They give you the opportunity to uncover issues that may inhibit customers from returning to you and also may uncover additional up-sell and cross-sell as well as referral opportunities.

Customise
campaigns

Every campaign we work on is unique and will require a different approach. With each campaign we can tailor every aspect – from the number of hours we work to when we call and who we call. We also select the best suited agents and can work with you to tailor the questions – all ensuring the best possible outcome.

Get In Touch

Make an Enquiry

Tell us a bit about what you are looking for and we'll be in touch right away.

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Testimonials

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EL Blue


Greg Puttick
General Manager

EL Blue explains why they, decided to outsource their outbound lead generation and what the results have been.

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Grays Online


JOSH SANDERS
General Manager NSW Industrial

Graysonline explains that by outsourcing lead generation they now have their sale people meeting qualified prospects and selling more often.

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Jayex Healthcare


Michelle O’Brien
Regional Manager

Jayex explains their experience with outsourcing their lead generation to Forrest Marketing Group.

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GSPM


Bill Alexiou-Hucker
Director

GPSM explain why they outsourced their outbound lead generation and what the results have been.

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Genesis Instore Marketing


Andrew Mansfield
Director - Client Solutions

Gensis explain why they looked to outsourcing lead generation and why they chose to partner with FMG.

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