Our outbound call centre provides a cost-effective data collection solution, and partnering with FMG on your next market research project will ensure you are collecting accurate and reliable data.
We understand that data integrity is vital to your project. Our mature and experienced agents are able to collect precise and reliable data and handle any topic.
We operate as an independent third party and all data collected is stored securely and confidentially. We are members of the Australian Market & Social Research Society (AMSRS) and adhere to their professional standards.
Using FMG as your market research partner gives you the information you need to make business decisions based on fact, allowing you to really understand your target market and gain an advantage over your competitors.
Through a tailored market research campaign, we can help you determine the size and characteristics of a particular target market – including its preferences, opinions and usual behaviours. Our mature and experienced agents can collect precise and reliable data and handle any topic professionally and promptly.
Understanding what your customers experience when they buy from you is essential to increasing conversion rates, identifying up-selling and cross-selling opportunities, and maximising client retention. We can design a market research ‘mystery shopping’ campaign to deliver invaluable feedback.
Every campaign we work on is unique and will require a different approach. With each campaign we can tailor every aspect – from the number of hours we work to when we call and who we call. We also select the best suited agents and tailor the conversational script on which our calls are based to ensure the best possible outcome.
We know that people are often unsure about outsourcing, so we provide access to a client portal that provides live reporting on every call and access to all information gathered in real time. Partnering with us ensures you have complete visibility.
Our quality control process is built into every campaign including our market research projects. We have a quality check in place ensuring accurate and reliable data is being captured. We are members of the Australian Market & Social Research Society (AMSRS) and adhere to their professional standards.