Forrest Marketing Group Building Rapport on the phone with Customers

Forrest Marketing Group, Building Rapport on the phone with Customers, 10 key steps

Our call centre agents create memorable customer experiences, building brand loyalty and uncovering sales opportunities.

Contact us

Level 1, 154 Pacific Highway,
St Leonards NSW 2065

FMG

Services

Sitemap | Privacy Policy

img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}16838524799850522{display:hidden !important;}#16838524799850522{display:hidden !important;}.16838524799850522{display:hidden !important;}menu-2-d1da135{display:hidden !important;}.menu-2-d1da135{display:hidden !important;}#menu-2-d1da135{display:hidden !important;}.page-id-33320 .elementor-post-date,.page-id-33769 .elementor-post-date{width:150px;display:block;background-color:#44813e;text-align:center;font-size:18px;padding:8px;position:absolute;top:0;left:0;}.page-id-33320 h2,.page-id-33769 h2{color:#44813e !important;font-weight:500 !important;font-size:34px;}.page-id-33320 .elementor-widget-text-editor,.page-id-33769 .elementor-widget-text-editor,.page-id-33320 p,.page-id-33769 p{font-weight:400 !important;}.white-heading h2{color:#fff !important;}.number-bg p{background-color:#44813e;width:52px;border-radius:50px;line-height:36px;padding:8px;display:block;height:52px;font-weight:600 !important;text-align:center;font-size:36px !important;}.number-top-bg p{background-color:#44813e;width:65px;border-radius:50px;padding:10px;height:65px;align-content:center;font-weight:600 !important;line-height:40px;display:block;}.page-id-33320 .elementor-post__read-more,.page-id-33769 .elementor-post__read-more{background-color:#44813e;color:#fff;padding:8px 30px;-webkit-transition:all .4s ease-in-out;transition:all .4s ease-in-out;}.page-id-33320 .elementor-post__read-more:hover,.page-id-33769 .elementor-post__read-more:hover{background-color:#ff8d26;color:#fff;}.page-id-33320 .elementor-slide-button,.page-id-33769 .elementor-slide-button{font-family:"Myriad",Sans-serif;font-weight:500;color:#fff !important;background-color:#44813e !important;}.page-id-33320 .elementor-slide-button:hover,.page-id-33769 .elementor-slide-button:hover{color:#fff !important;background-color:#ff8d26 !important;}.page-id-33320 .elementor-slide-heading,.page-id-33320 .elementor-slide-description,.page-id-33769 .elementor-slide-heading,.page-id-33769 .elementor-slide-description{color:#fff !important;}.page-id-33320.elementor-field-group .elementor-field-textual,.page-id-33769.elementor-field-group .elementor-field-textual{border:none !important;}.page-id-33320 .elementor-field-group .elementor-field-textual:focus,.page-id-33769 .elementor-field-group .elementor-field-textual:focus{box-shadow:none !important;}.page-id-33320 .elementor-testimonial,.page-id-33769 .elementor-testimonial{justify-content:flex-end !important;}.page-id-33320 .elementor-33320 .elementor-button[type="submit"]:active,.page-id-33769 .elementor-33769 .elementor-button[type="submit"]:active{background-color:rgba(2,1,1,0);color:#fff;border-color:#fff;outline:none !important;}.page-id-33320 .elementor-33320 .elementor-button[type="submit"]:focus,.page-id-33769 .elementor-33769 .elementor-button[type="submit"]:focus{background-color:rgba(2,1,1,0);color:#fff;border-color:#fff;outline:none !important;}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px;}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px;}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px;}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px;}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px;}.elementor-33016 .elementor-element.elementor-element-31f8e21 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#bbb;}.elementor-33016 .elementor-element.elementor-element-31f8e21 > .elementor-background-overlay{border-radius:0px 0px 0px 0px;}.elementor-33016 .elementor-element.elementor-element-31f8e21{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;}.elementor-33016 .elementor-element.elementor-element-31f8e21 > .elementor-background-overlay{transition:background .3s,border-radius .3s,opacity .3s;}.elementor-33034 .elementor-element.elementor-element-49ee55f > .elementor-container{max-width:500px;}.elementor-33034 .elementor-element.elementor-element-49ee55f > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:#bbb;}.elementor-33034 .elementor-element.elementor-element-49ee55f{transition:background .3s,border .3s,border-radius .3s,box-shadow .3s;}.elementor-33034 .elementor-element.elementor-element-49ee55f > .elementor-background-overlay{transition:background .3s,border-radius .3s,opacity .3s;}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff;}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent;}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px;}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em;}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px;}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block;}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%;}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0;}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size);}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center;}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon .elementor-divider-separator:before,.elementor-widget-divider--view-line_text .elementor-divider-separator:after,.elementor-widget-divider--view-line_text .elementor-divider-separator:before{display:block;content:"";border-bottom:0;flex-grow:1;border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color);}.elementor-widget-divider--element-align-left .elementor-divider .elementor-divider-separator>.elementor-divider__svg:first-of-type{flex-grow:0;flex-shrink:100;}.elementor-widget-divider--element-align-left .elementor-divider-separator:before{content:none;}.elementor-widget-divider--element-align-left .elementor-divider__element{margin-left:0;}.elementor-widget-divider--element-align-right .elementor-divider .elementor-divider-separator>.elementor-divider__svg:last-of-type{flex-grow:0;flex-shrink:100;}.elementor-widget-divider--element-align-right .elementor-divider-separator:after{content:none;}.elementor-widget-divider--element-align-right .elementor-divider__element{margin-right:0;}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none;}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url);}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto;}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round;}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl;}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow);}.elementor-widget-social-icons.elementor-grid-mobile-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-tablet-0 .elementor-widget-container{line-height:1;font-size:0;}.elementor-widget-social-icons:not(.elementor-grid-0):not(.elementor-grid-tablet-0):not(.elementor-grid-mobile-0) .elementor-grid{display:inline-grid;}.elementor-social-icon{cursor:pointer;}.elementor-social-icon i{color:var(--e-social-icon-icon-color);}.elementor-social-icon:hover{opacity:.9;color:#fff;}.elementor-social-icon-android{background-color:#a4c639;}.elementor-social-icon-apple{background-color:#999;}.elementor-social-icon-behance{background-color:#1769ff;}.elementor-social-icon-bitbucket{background-color:#205081;}.elementor-social-icon-codepen{background-color:#000;}.elementor-social-icon-delicious{background-color:#39f;}.elementor-social-icon-deviantart{background-color:#05cc47;}.elementor-social-icon-digg{background-color:#005be2;}.elementor-social-icon-dribbble{background-color:#ea4c89;}.elementor-social-icon-elementor{background-color:#d30c5c;}.elementor-social-icon-facebook{background-color:#3b5998;}.elementor-social-icon-flickr{background-color:#0063dc;}.elementor-social-icon-foursquare{background-color:#2d5be3;}.elementor-social-icon-free-code-camp,.elementor-social-icon-freecodecamp{background-color:#006400;}.elementor-social-icon-github{background-color:#333;}.elementor-social-icon-gitlab{background-color:#e24329;}.elementor-social-icon-globe{background-color:#69727d;}.elementor-social-icon-google-plus,.elementor-social-icon-google-plus-g{background-color:#dd4b39;}.elementor-social-icon-houzz{background-color:#7ac142;}.elementor-social-icon-instagram{background-color:#262626;}.elementor-social-icon-jsfiddle{background-color:#487aa2;}.elementor-social-icon-link{background-color:#818a91;}.elementor-social-icon-linkedin-in{background-color:#0077b5;}.elementor-social-icon-medium{background-color:#00ab6b;}.elementor-social-icon-meetup{background-color:#ec1c40;}.elementor-social-icon-mixcloud{background-color:#273a4b;}.elementor-social-icon-odnoklassniki{background-color:#f4731c;}.elementor-social-icon-pinterest{background-color:#bd081c;}.elementor-social-icon-product-hunt{background-color:#da552f;}.elementor-social-icon-reddit{background-color:#ff4500;}.elementor-social-icon-rss{background-color:#f26522;}.elementor-social-icon-shopping-cart{background-color:#4caf50;}.elementor-social-icon-skype{background-color:#00aff0;}.elementor-social-icon-slideshare{background-color:#0077b5;}.elementor-social-icon-snapchat{background-color:#fffc00;}.elementor-social-icon-soundcloud{background-color:#f80;}.elementor-social-icon-spotify{background-color:#2ebd59;}.elementor-social-icon-stack-overflow{background-color:#fe7a15;}.elementor-social-icon-steam{background-color:#00adee;}.elementor-social-icon-stumbleupon{background-color:#eb4924;}.elementor-social-icon-telegram{background-color:#2ca5e0;}.elementor-social-icon-thumb-tack{background-color:#1aa1d8;}.elementor-social-icon-tripadvisor{background-color:#589442;}.elementor-social-icon-tumblr{background-color:#35465c;}.elementor-social-icon-twitch{background-color:#6441a5;}.elementor-social-icon-viber{background-color:#665cac;}.elementor-social-icon-vimeo{background-color:#1ab7ea;}.elementor-social-icon-vk{background-color:#45668e;}.elementor-social-icon-weibo{background-color:#dd2430;}.elementor-social-icon-weixin{background-color:#31a918;}.elementor-social-icon-whatsapp{background-color:#25d366;}.elementor-social-icon-wordpress{background-color:#21759b;}.elementor-social-icon-xing{background-color:#026466;}.elementor-social-icon-yelp{background-color:#af0606;}.elementor-social-icon-500px{background-color:#0099e5;}.elementor-shape-rounded .elementor-icon.elementor-social-icon{border-radius:10%;}.elementor-shape-circle .elementor-icon.elementor-social-icon{border-radius:50%;}