02 Sep How can I view my results? What reporting do you provide?
How can I view my results? What reporting do you provide?
Choosing FMG as your telemarketing partner ensures you receive transparent, dynamic reporting. This is because FMG provides all clients with access to our Online Client Portal. The client portal is directly linked to our custom-built Contact Centre Software used to manage each of our campaigns. With our Client Portal you and your team will always have access to your live campaign results, any time of day, on any device.
With our transparent live results available you never have to wait for reports to be sent through. Rather you have ability at any time to see exactly how your campaign is performing.
Logging into the client portal provides
- Complete campaign reporting. Including live call statistics for the current day.These are updated every 5 minutes for the duration of your campiagn.
- A summary list of all campaign leads, appointments and opportunities. Therefore providing you with a quick snapshot of your campaign results.
- The ability to review your booking forms. Here you will see all the appointment details. Importantly this includes all the additional information gathered gathered by your call centre agent during their conversations.
- A direct way for you to provide feedback to us about each of the leads we provide you. Direct feedback is crucial to the success of each campaign.
- Finally it provides the ability to export all the information we have collected to import back into your systems. In addition to the database we provide you at the completion of you campaign, you are able to export details at any stage during you campaign.