02 Aug Who will be working on my Telemarketing campaign?
Who will be working on my Telemarketing campaign?
Our call centre agents are exceptional communicators and sales experts.
Our highly trained Australian call centre agents are professional, mature and experienced.
FMG has highest staff retention rates in the industry. We have created a stable, high-performing team that delivers consistent results for our clients. Many of our agents have been with us for several years. As a result our clients have confidence we can deliver results over the long term.
Obviously it takes a different personality, tone and skill to talk to tradies about forklift equipment. Versus the skills required to talk to CFO’s about GPS Fleet Management Software. Across our team, our agents have a huge range of skills and expertise. This gives us the ability to assign the agents on campaigns based on their skills and who are most likely to get the best results.
We assign agents to our clients campaigns that have the most relevant experience and skills. For each campaign we assess the agents most aligned, based on the outcomes sought as well as the seniority of decision makers being contacted. In addition we review the complexity of the conversation required and previous experience or knowledge of the product, service or industry.