Outsourced Customer Engagement

 

Supporting Marketing Teams

 

We support your marketing initiatives with our agents delivering the right message at the right time to your customers. Our call centre agents are the secret superheroes behind our clients’ success. Representing some of Australia’s best-known brands, our team is highly skilled and trained to promote your brand with every conversation they have.

One of the biggest challenges facing marketing departments today is engaging customers and prospects in a crowded market. We partner with you to creating personalised calls, promoting your brand and creating engaging customer experiences.

We tailor a strategy to support your marketing programs and achieve your objectives. Our agents are experts at creating engaging and effective customer experiences, assisting to create long-term brand loyalty. Over the years we have supported many marketing projects across a range of industries.

FMG Customer Engagement case studies

Read our Spotlight on Outsourced Customer Engagement. Learn how we support marketing teams through strengthening their marketing initiatives and engaging with their customers.

Our Services for Marketing Teams

Lead Nurturing

B2B lead nurturing services connect businesses with their prospects throughout the sales cycle, maximising sales conversion.

Customer Engagement

Customer engagement delivers timely, relevant and personalised messages to consumers to create an emotional connection to your brand.

Market Research

Through a customised market research campaign, we help you better understand your clients, their preferences, opinions and behaviours.

Our Service Supports Business Growth

“We needed to work with someone our prospects were going to trust right from when they take the first phone call.”

Watch Our client Videos

Our clients chose FMG because we are lead generation experts. They stay with us because we deliver exceptional results. Each week we make thousands of sales calls, generating millions of dollars of new sales leads for our clients.

“Partnering with FMG meant we could really drive our business as we had the right people doing the right things.”

“It’s reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full.”

“With FMG you get a professional product and you get it all the time.”

“The results that FMG get are easily the best that we have ever seen.”

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