Outsourced Customer Engagement

 

Supporting Marketing Teams

 

We support your marketing initiatives with our agents delivering the right message at the right time to your customers. Our call centre agents are the secret superheroes behind our clients’ success. Representing some of Australia’s best-known brands, our team is highly skilled and trained to promote your brand with every conversation they have.

One of the biggest challenges facing marketing departments today is engaging customers and prospects in a crowded market. We partner with you to creating personalised calls, promoting your brand and creating engaging customer experiences.

We tailor a strategy to support your marketing programs and achieve your objectives. Our agents are experts at creating engaging and effective customer experiences, assisting to create long-term brand loyalty. Over the years we have supported many marketing projects across a range of industries.

Supporting Marketing Teams to engage their customer database

Read our Spotlight on Outsourced Customer Engagement. Learn how we support marketing teams through strengthening their marketing initiatives and engaging with their customers.

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Ensuring regular contact once a client has purchased from you is essential to maintain long-term relationships. We tailored a customer engagement campaign to meet your specific needs. Not only can we identify hidden sales opportunities to grow your business. In addition we can provide in-depth insights and build valuable information about your clients.

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Through a customised market research campaign, we help you better understand your clients, their preferences, opinions and usual behaviours. We operate as an independent 3rd party ensuring respondents are more honest and open. All the data we collect is stored securely and confidentially. Additionally we have quality checks in place ensuring accurate and reliable data is being captured.

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Every database contains lists of clients who haven’t bought from you recently. Let us call your dormant accounts for you. We can amend contact details, provide details on products and services, and answer any questions they may have. Our team are experts at rebuilding customer relationships. We then pass them back to you when they are ready for a new sales conversation.

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Partner with Australia's best Contact Centre

We know every business requires a different approach. Our client partnerships give us insights to tailor winning strategies that deliver results.

Don’t just take our word for it – hear the success stories from others who have chosen to partner with Forrest Marketing Group to service their customers and win more business.

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EL Blue


"The results that FMG get are easily the best that we have ever seen."

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Grays Online


"Partnering with FMG meant we could really drive our business as we had the right people doing the right things."

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Jayex Healthcare


"We needed to work with someone our prospects were going to trust right from when they take the first phone call."

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GPSM


"With Forrest Marketing Group you get a professional product and you get it all the time."

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Genesis Instore Marketing


"It's reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full."

We Support & Comply with Industry Associations

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