Australian Call Centre | Management Team | Forrest Marketing Group
 

Management Team

Richard Forrest MANAGING DIRECTOR of Forrest Marketing Group

Richard Forrest

Managing Director

Richard has managed and coached sales teams around the world. In 2006 Richard created Forrest Marketing Group to surround himself with a team of people who were passionate about sales.

Richard is the author of The Ultimate Guide to B2B Sales Prospecting which details the 4 steps to unlock your hidden market. Richard’s proven approach to sales prospecting has been the basis of FMG’s success and as a result has generated millions of dollars of new business for our clients.

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Chris Justice

Call Centre Team Manager

Chris heads up our team of call centre agents. Bringing with him extensive sales, training and leadership experience across many industries. Chris started his career on the phones before progressing to a leadership position. Therefore Chris really understands first-hand the challenges facing our call centre agents.

With a focus on training and mentoring, Chris focuses on continual improvement of the team. Ensuring our agents are confident, competent and capable when representing our clients on the phone. Chris gets great output from the team by creating a fun, dynamic and competitive culture which recognises results and celebrates achievements.

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Chris Justice Call Centre Team Manager from Forrest Marketing Group
Matt Di Micco Forrest Marketing Group

Matt Di Micco

Account Manager

Matt has over twenty years’ experience in sales and sales management. He has led and managed B2B sales teams in multiple industries and at FMG, he is responsible for managing our clients’ campaigns to ensure that client experience and campaign performance meet and exceed expectations.

Matt has a Master of Business Administration (MBA) degree, and he uses this business background to make ensure that FMG places a strong emphasis on campaign process and consistency.

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Rowanna Body

Account Manager

Rowanna’s background in new business development, customer service & administration. As a result every detail of the campaign strategy is communicated and executed perfectly.

Rowanna thrives on delivering exceptional customer service. With experience in managing customer relationships, Rowanna’s focus is on ensuring the success of her clients’ campaigns over the long term. Working with her clients to grow their business.

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Rowanna Body from Forrest Marketing Group
Sales Manager Charmaine Higgins from Forrest Marketing Group

Charmaine Higgins

Sales Manager

Charmaine is an experienced Sales Manager and has spent 20 years working with companies in a diverse range of industries including IT, Automotive, and FMCG. Having established and managed outsourced inside-sales teams in previous roles she has excellent knowledge on how to deliver an outsourced telemarketing/lead generation solution.

Charmaine will work closely with you to understand your business and pain points to ensure your campaign has a measurable and successful outcome.

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Andrey Sagunov

Marketing Specialist

Andrey has extensive international experience in digital and traditional marketing for both the B2B & B2C markets. Andrey has worked across many industries and he is responsible for developing our online and offline presence. He manages all of FMG’s marketing, PR, media and communications.

Andrey also supports our Account Managers and Sales Team, providing them with insights and guidance on how best to market our clients to their target markets. Andrey’s background and experience allow him to deliver revenue growth, whilst maintaining a focus on cost reduction, process improvement and increased brand awareness.

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Andrey Sagunov Forrest Marketing Group
Owen-Richards MANAGING DIRECTOR of AIR MARKETING GROUP

Owen Richards

Managing Director – Air Marketing Group

Owen was FMG’s Operations Manager for eight years. Over this time Owen designed over 1,500 telemarketing and lead generation campaigns.

Owen returned to the UK to launch our sister company, Air Marketing Group in February 2016. The new office gives FMG the ability to provide telemarketing and call centre services to our international clients.

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Lead Generation, Lead Nurturing, Call Centre Services for EL Blue Greg Puttick, Testimonial from Forrest Marketing Group
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EL Blue


"The results that FMG get are easily the best that we have ever seen."

Lead Generation, Lead Nurturing, Call Centre Services for GraysOnline, Josh Sunders, Testimonial from Forrest Marketing Group
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Grays Online


"Partnering with FMG meant we could really drive our business as we had the right people doing the right things."

Lead Generation, Lead Nurturing, Call Centre Services for Jayex Healthcare, Michelle O'Brien, Testimonial from Forrest Marketing Group
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Jayex Healthcare


"We needed to work with someone our prospects were going to trust right from when they take the first phone call."

Bill Alexiou-Hucker from GPSM, Forrest Marketing Group case study
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GPSM


"With Forrest Marketing Group you get a professional product and you get it all the time."

Andrew Mansfield from GraysOnline, Forrest Marketing Group case study
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Genesis Instore Marketing


"It's reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full."

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