Our Management Team


Richard Forrest

Managing Director

Starting his career in Scotland with a degree in Forensic Science and then working in the pharmaceutical industry, Richard quickly realised there was not enough fun or sun in his chosen country or career. On a backpacking trip to Australia, Richard worked in several telemarketing roles, funding his ongoing travels. Richard soon realised he was much better suited to a life of selling than science.


Working his way from telemarketer to a senior management position with an international sales and marketing company, Richard was responsible for managing a region that generated over $30m in annual revenue.


FMG was established in 2006 and allowed Richard to surround himself with a team of people who love talking as much as he does.


Zoe Brewster

Group Operations Manager

A results-driven senior sales and relationship manager, with over 15 years’ experience in direct B2B sales across industries as varied as telecommunications, energy, print and financial services, Zoe was the perfect choice to head up our team of sales agents.


With extensive experience in recruitment as well as training and development of direct sales teams, Zoe is an inspiring leader and confident communicator with a knack for connecting with decision makers, and helps her team to do the same.


Zoe believes building and maintaining long-term relationships at all levels is critical. She gets the most from her team through building a motivating culture, making work enjoyable, and rewarding and delivering outstanding results for our clients.


Anna Turk

Group Account Director

Joining us in 2016 as an Account Manager, Anna brings with her over 10 years’ account management experience. Anna’s priority is building strong, collaborative, long-term relationships with her clients.


Now as Group Account Director, Anna is passionate about helping clients achieve their business goals through gaining a deep understanding of their business and working with her team to provide real solutions for her clients. Anna is a natural communicator with a proactive approach; with Anna on board you are not only getting an Account Manager, but possibly a new best friend! When she is not working on generating new business for her clients, Anna can be found tending her vegetable garden at home, playing sport or enjoying a glass of fine wine.


Claire Lovell

Account Manager

With four years’ experience in media advertising sales, and over eight years in customer service, Claire really understands the challenges faced by her clients. With experience in managing the entire customer relationship from inception through to ongoing management and customer service, Claire’s focus is on ensuring the success of your campaigns and working with you over the long term to grow your business.


With a love of meeting new people and having a laugh, Claire is charismatic and energetic, the ideal personality for an Account Manager – and, who knows, you may also find a new friend. When she’s not at work, Claire is probably at the beach, heading out with friends to try a new restaurant or bar, or road tripping or camping with friends. While studying, Claire worked at a popular Mexican restaurant and as a result makes a mean margarita.

Kirstin revised

Kirstin Billington

Business Development Manager

A senior business development and marketing professional with over 25 years’ experience covering both client and agency side, Kirstin brings a unique perspective and understanding of both sides of the B2B relationship. Not only does Kirstin understand the importance of integrating marketing and business development programs but also understands the challenges (and opportunities) that face both the client and the outsourced service provider.


Kirstin’s aim is to make a strategic and profitable difference. She takes the time to build and manage relationships with her clients and really gain an understanding of their requirements around lead generation and outsourced business development services to ensure a complete solution.


Outside work, Kirstin enjoys being Mum to her three daughters, keeping up with all their activities and spending quality time with her family and friends.


Sally Cannon

Group Marketing Manager

Sally joined FMG in 2015 as our first Marketing Manager. Although no one starts their marketing career dreaming of becoming a B2B Marketer, Sally loves it and has found her niche. After completing a Bachelor of Business majoring in Marketing and Management and with a career spanning industries as broad as accounting software, board games and toys, plumbing supplies and photocopiers, Sally has now found her home here at FMG.


Spending her ‘spare’ time looking after the bookwork and admin for her husband’s plumbing business and enjoying time with her family especially her little boy, Sally also loves catching up with her girlfriends over a wine (or two).


Carly Falconer

Group Accountant

Carly started with FMG as an Admin Assistant back in the days when we had a manual paper-based system and databases were updated daily in a spreadsheet. Her OCD tendencies and attention to detail identified her as the perfect solution for bringing our accounts in-house.

Carly now manages all our accounting and compliance functions. After completing her Diploma of Accounting in 2014 (and because she was not already busy enough), Carly is now finishing her Bachelor of Business – building on her already impressive business and accounting skills.


Owen Richards

Managing Director – Air Marketing Group

Owen has more than a decade of experience managing outbound business development and telemarketing teams and campaigns. After working with FMG in key roles including Operations Manager for over eight years, Owen returned to the UK. He and Richard launched Air Marketing Group in the UK in February 2016. Now with over 1,500 campaigns under his belt, Owen certainly knows what works!


Outside work, Owen enjoys spending time with his wife and son. He also attempts to keep fit and enjoys playing the guitar.


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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.





General Manager NSW Industrial

Grays Online

Josh Sanders tells us how, through outsourcing their outbound lead generation to FMG, GraysOnline ensured their sales people were doing the right things more often – sitting down with qualified prospects and selling.



Michelle O’Brien

Regional Manager

Jayex Healthcare

We asked Michelle O’Brien about Jayex’s experience with outsourcing their lead generation to Forrest Marketing Group. Here, she tells us that outsourcing lead generation for a complex technical solution IS possible. And that it delivers great results.



Greg Puttick

General Manager

EL Blue

Greg Puttick explains why EL Blue, with a very specific target market of CEOs of medium-sized organisations, decided to outsource their outbound lead generation and what the results have been.

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