Australian Call Centre | Management Team | Forrest Marketing Group

Management Team

Richard Forrest MANAGING DIRECTOR of Forrest Marketing Group

Richard Forrest

Managing Director

Richard has managed and coached sales teams around the world. In 2006 Richard started Forrest Marketing Group to surround himself with a team of people who were equally passionate about sales.

Richard is the author of The Ultimate Guide to B2B Sales Prospecting which details the 4 steps to unlock your hidden market. Richard’s proven approach to sales prospecting has been the basis of FMG’s success and as a result FMG have generated millions of dollars of new business for our clients.

For more information about Richard, please visit his website


Chris Justice

Call Centre Team Manager

Chris heads up our team of call centre agents. Bringing with him extensive sales, training and leadership experience across many industries. Chris started his career on the phones before progressing to a leadership position. Therefore Chris really understands first-hand the challenges facing our call centre agents.

With a focus on training and mentoring, Chris focuses on continual improvement of the team. Ensuring our agents are confident, competent and capable when representing our clients on the phone. Chris gets great output from the team by creating a fun, dynamic and competitive culture which recognises results and celebrates achievements.

Chris Justice Call Centre Team Manager from Forrest Marketing Group
Matt Di Micco Forrest Marketing Group

Matt Di Micco

Head of Operations

Matt has over twenty years’ experience in sales and sales management. He has led and managed B2B sales teams in multiple industries and at FMG, he is responsible for managing our clients’ campaigns to ensure that client experience and campaign performance meet and exceed expectations.

Matt has a Master of Business Administration (MBA) degree, and he uses this business background to make ensure that FMG places a strong emphasis on campaign process and consistency.


Andy Watts

Account Manager

Andy’s background is in television where he spent over twenty years as an award-winning showrunner and executive producer. His experience in delivering quality and excellent attention to detail ensure that Andy’s campaigns achieve measurable success for his clients.

Andy has worked with FMG since 2018, delivering great results on some of our toughest campaigns, so he understands what makes a successful campaign for our clients.  Andy’s focus is on helping clients to grow their business by delivering campaigns that exceed expectations, generating results that are sustained in the long-term.

Andy Watts Account Manager at Forrest Marketing Group
Porscha Epica Account Manager Forrest Marketing Group

Porscha Epiha

Account Manager

With 20 years of Sales and Marketing Leadership experience, customer engagement is the cornerstone of Porscha’ professional success. Her background is across a diverse range of industries including Health & Fitness, Project Management, Telecommunications, Education, Not for Profit Charity Organisations, Residential, Commercial and Retail Property.

Porscha has an upbeat focus on success-based outcomes for her clients through strategically pointed support, delivering long term results and campaigns that thrive.


Charmaine Higgins

Sales Manager

Charmaine is an experienced Sales Manager and has spent 20 years working with companies in a diverse range of industries including IT, Automotive, and FMCG. Having established and managed outsourced inside-sales teams in previous roles she has excellent knowledge on how to deliver an outsourced telemarketing/lead generation solution.

Charmaine will work closely with you to understand your business and pain points to ensure your campaign has a measurable and successful outcome.

Sales Manager Charmaine Higgins from Forrest Marketing Group
Andrey Sagunov Forrest Marketing Group

Andrey Sagunov

Marketing Specialist

Andrey has extensive international experience in digital and traditional marketing for both the B2B & B2C markets. Andrey has worked across many industries and he is responsible for developing our online and offline presence. He manages all of FMG’s marketing, PR, media and communications.

Andrey also supports our Account Managers and Sales Team, providing them with insights and guidance on how best to market our clients to their target markets. Andrey’s background and experience allow him to deliver revenue growth, whilst maintaining a focus on cost reduction, process improvement and increased brand awareness.


Owen Richards

Managing Director – Air Marketing Group

Owen was FMG’s Operations Manager for eight years. Over this time Owen designed over 1,500 telemarketing and lead generation campaigns.

Owen returned to the UK to launch our sister company, Air Marketing Group in February 2016. The new office gives FMG the ability to provide telemarketing and call centre services to our international clients.


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Lead Generation, Lead Nurturing, Call Centre Services for EL Blue Greg Puttick, Testimonial from Forrest Marketing Group


EL Blue

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Lead Generation, Lead Nurturing, Call Centre Services for GraysOnline, Josh Sunders, Testimonial from Forrest Marketing Group


Grays Online

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Lead Generation, Lead Nurturing, Call Centre Services for Jayex Healthcare, Michelle O'Brien, Testimonial from Forrest Marketing Group


Jayex Healthcare

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Bill Alexiou-Hucker from GPSM, Forrest Marketing Group case study



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Andrew Mansfield from GraysOnline, Forrest Marketing Group case study


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