Australian Call Centre | About Us | Forrest Marketing Group

Forrest Marketing Group

Success through conversation

 

FMG is proud to represent some of Australia’s best-known brands. Our Call Centre Agents are highly skilled and trained to promote your brand and uncover sales opportunities. Our professional team and proven sales approach have established us as the highest quality outsourced sales and call centre in Australia.

Operating from our Sydney office, we support  Sales Teams and Marketing Teams to enhance initiatives and achieve their targets, driving sales and building brand awareness. By having personalised conversations with your prospects and customers, we can determine their pain points and tailor solutions to deliver better outcomes for their businesses and generate sales opportunities for your business.

FMG operates as an invisible extension of your sales and marketing teams, providing additional capacity, talent and resources when you need it most. Our agents are mature, local and professional sales and customer service experts. Every conversation is an opportunity to build brand awareness and create lasting positive customer experiences.

Our Vision, Mission & Values

 

Vision

To be known as Australia’s best conversationalists, where quality conversations deliver lasting success.

 

Mission

To help companies take control of their sales and customer service processes by providing sustainable strategies that allow them to Find, Connect, Convert and Service their prospective, current and past customers.

 

Values

 

Commitment

We are committed to achieving success for our clients, creating clients for life.

 

Integrity

We are honest and always speak the truth. We deliver what we promise – every time.

 

Ownership

We take responsibility for our actions, owning all aspects of our work.

 

Growth

We are committed to the ongoing education of ourselves, to lead, adapt and deliver.

 

Team Work

We work hard for each other and our clients. We are supportive, positive and enthusiastic and enjoy the atmosphere this creates.

 

Diversity

We are successful because of the diversity of our team and our ability to draw on our combined business acumen.

Hear from our MD, Richard Forrest

Our Journey

FMG Logo

2006

Forrest Marketing Group was launched in 2006. Richard Forrest identified the need for a high-quality outsourced call centre and telemarketing services. FMG’s aim was to help small businesses (without an internal sales team) to generate sales leads. Due to our success, larger businesses began approaching FMG. These businesses sought a more comprehensive range of call centre services to support their sales and marketing teams. FMG now works with businesses of all sizes across most industries. FMG continues to deliver successful outsourced sales, inbound customer service and telemarketing services throughout Australia.

Easy Leads Logo

2013

Easy Leads launched in 2013. Since 2006 FMG had evolved to a full service outsourced call centre. As a result, FMG identified a new opportunity to deliver simplified and cost-effective call centre services. Easy Leads provided the ideal solution for simple or high volume campaigns under an affordable structure. Easy Leads is perfect for campaigns that don’t require full campaign management but still want high-quality Australian call centre agents. Easy Leads also runs B2C customer service and telesales campaigns, giving us the ability to offer a broader range of services.

UK & Australian expansion on the agenda for Forrest Marketing Group

2016

Air Marketing Group was founded in the UK in 2016. The expansion into the UK allows the Group to provide a global solution to our clients. Founders, Richard Forrest and Owen Richards, took the proven processes from FMG and set up Air Marketing in the UK. The Group can now help businesses around the world achieve their global sales and marketing goals. Similar to FMG, Air Marketing provides B2B business development, appointment setting and telemarketing services.

Forrest Marketing Group Team

2017

FMG now operates across the globe, delivering a full range of outsourced call centre services to organisations of all sizes and industries. This includes telemarketing, lead generation, appointment setting and customer service solutions.

More about our services & work

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