The purpose of a business is to create customers. Our purpose is to create and retain customers, at every stage in the sales cycle, for our clients.
Your Brand is in Safe Hands
Representing some of Australia’s best-known brands, our call centre agents are highly skilled and trained to protect and promote your brand with every conversation.
Operating from our Sydney office we’ve helped hundreds of Australian businesses achieve their sales targets and support their marketing initiatives.
Creating Great Customer Experiences
Customer experience is the current battlefield. Customers want personalised and simplified customer experiences. They want to be listened to and understood.
Forrest Marketing Group operates as an invisible extension of your sales and marketing teams, creating positive customer experiences. Our personalised conversations allow us to understand each customer’s needs and provide solutions.
The Superheros of Customer Service
Our call centre agents are the secret superheroes behind our clients’ success. Our agents wield incredible power when it comes to creating engaging and effective customer experiences, with the ability to build long-term brand loyalty and shape the customer journey.
Telephone is Critical in B2B Sales
Research shows 76% of B2B customers want to speak to a salesperson when researching a new product or service.
Contact centres are often the first place to cut costs but this goes against increasing pressure to be customer-centric to maintain brand loyalty. Outsourcing your customer service or contact centre can help cut costs – we’re here when you need us with no ongoing costs when you don’t.
Partner with Australia’s best Contact Centre
At Forrest Marketing Group it is our professional sales team that has established us as the highest quality outsourced contact centre in Australia. Take a minute to hear from our Managing Director, Richard Forrest, as he explains in his own words what sets Forrest Marketing Group apart from other companies providing telemarketing and call centre services.