“The purpose of a business is to create customers. Our purpose is to provide our clients with a pipeline of sales opportunities today and every day.“
Your brand is in safe hands
Representing some of Australia’s best-known brands, our call centre agents are highly skilled and trained to protect and promote your brand with every conversation.
Operating from our Sydney office we’ve helped hundreds of Australian businesses achieve their sales targets and support their marketing initiatives.
Creating great customer experiences
Customer experience is the current battlefield. Customers want personalised and simplified customer experiences. They want to be listened to and understood.
FMG operates as an invisible extension of your sales and marketing teams, creating positive customer experiences. Our personalised conversations allow us to understand each customer’s needs and provide solutions.
The superheroes of customer experience
Our call centre agents are the secret superheroes behind our clients’ success. Our agents wield incredible power when it comes to creating positive customer experiences, with the ability to build long-term brand loyalty and shape the customer journey.
Telephone preferred contact for B2B sales
Customer service contact centres are often the first place to cut costs. This goes against the customer-centric agendas as survey’s show 76% of B2B customers want to speak to a salesperson when researching a new product or service.
Outsourcing your customer service contact can help cut costs – we’re here when you need us with no ongoing costs when you don’t.