Forrest Marketing Group

 

The purpose of a business is to create customers. FMG’s purpose is to create and retain customers for our clients.

 

Your Brand is in Safe Hands

FMG is proud to represents some of Australia’s best-known brands. Our call centre agents are highly skilled and trained to promote your brand with every conversation.

Operating from our Sydney office we’ve helped hundreds of Australian businesses achieve their sales targets as well as supporting their marketing initiatives. In fact, our telemarketing agents generate millions of dollars of new sales opportunities for our clients each year.

 

Creating Great Customer Experiences

Customers want personalised and efficient customer experiences. They want to be listened to and understood.

FMG operates as an invisible extension of your sales and marketing teams. Our call centre agents create positive customer experiences with every call. Through personalised conversations, we are able to understand your customer’s needs and can provide tailored solutions.

 

The Superheros of Customer Service

FMG’s call centre agents are secret superheroes behind our clients’ success. They create positive, engaging and effective customer experiences. Our experienced agents shape and progress the customer journey, consequently building long-term brand loyalty. With one of the highest staff retention rates in the industry, we have created a stable, high-performing team that deliver consistent results for our clients.

 

Conversions are Vital in B2B Sales

When investigating a new product or service, research shows 76% of B2B customers want to speak to a salesperson.

Contact centres are often the first place to cut costs. However this goes against increasing pressure to be customer focused to maintain brand loyalty. Outsourcing your customer service or contact centre can offer an alternative way to reduce costs. While still maintaining a customer focus. We can be here when you need us, with no fixed costs when you don’t.

 

Partner with Australia’s best Contact Centre

FMG is Australian owned and operated. Our professional team is what has established us as the highest quality outsourced contact centre in Australia.

With an open door policy our clients are welcome to visit us at any time. They encouraged to come into our office, meet their agents and work with them directly.

We never outsource or use overseas operators. All our call centre agents are mature, local and professional sales and customer service experts. With ongoing training we ensure our agents get the most out of every conversation.

Take a minute to hear from our Managing Director, Richard Forrest. As he explains in his own words what sets Forrest Marketing Group apart.

Our Journey

JULY 2006

Forrest Marketing Group was launched in 2006. Richard Forrest had identified the need for a high-quality outsourced telemarketing service. FMG’s aim was to help small businesses (without an internal sales team) to generate sales leads. Due to our success, larger businesses began approaching FMG. These organisations were seeking a wider range of call centre and telemarketing services to support their sales and marketing teams. Consequently FMG now works with businesses of all sizes across most industries. Forrest Marketing Group continues to deliver successful outsourced sales, telemarketing and customer service campaigns throughout Australia.

2013

Easy Leads was launched in 2006. Over the past 7 years FMG had evolved to a full service outsourced call centre. As a result Richard Forrest identifies a new opportunity. Easy Leads was launched to deliver streamlined and cost-effective call centre services. As the ideal solution for simple or high volume campaigns, Easy Leads provides the same high-quality conversations by skilled agents, but under an affordable structure. This solution is perfect for businesses not needing a full-service option, but wanting to keep their telemarketing in Australia. Easy Leads also extends the group’s offering to include B2C customer service and telesales campaigns.

2016

Air Marketing Group was founded in the UK in 2016. The expansion into the UK allows the group to provide a global solution to our clients. Founders, Richard Forrest and Owen Richards, took the proven processes from FMG and set up Air Marketing in the UK. The Group can now help businesses around the world achieve their global sales and marketing goals. Similar to FMG, Air Marketing provides B2B business development, appointment setting and telemarketing services.

2017

The Forrest Marketing Group now has three companies across the globe. We deliver a full range of outsourced call centre services to organisations of all sizes across most industries. This includes telemarketing, lead generation, appointment setting and customer service solutions.

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Achieve Your Sales & Marketing Targets

Our clients range from large to small, across all industries. Our proven approach ensures we deliver exceptional results.

Read our case studies to learn how we could help achieve your sales and marketing targets.

Partner with Australia's best Contact Centre

We know every business requires a different approach. Our client partnerships give us insights to tailor winning strategies that deliver results.

Don’t just take our word for it – hear the success stories from others who have chosen to partner with Forrest Marketing Group to service their customers and win more business.

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EL Blue


"The results that FMG get are easily the best that we have ever seen."

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Grays Online


"Partnering with FMG meant we could really drive our business as we had the right people doing the right things."

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Jayex Healthcare


"We needed to work with someone our prospects were going to trust right from when they take the first phone call."

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GPSM


"With Forrest Marketing Group you get a professional product and you get it all the time."

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Genesis Instore Marketing


"It's reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full."

We Support & Comply with Industry Associations

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