Forrest Marketing Group
The purpose of a business is to create customers. FMG’s purpose is to create and retain customers for our clients.
Your Brand is in Safe Hands
FMG is proud to represents some of Australia’s best-known brands. Our call centre agents are highly skilled and trained to promote your brand with every conversation.
Operating from our Sydney office we’ve helped hundreds of Australian businesses achieve their sales targets as well as supporting their marketing initiatives. In fact, our telemarketing agents generate millions of dollars of new sales opportunities for our clients each year.
Creating Great Customer Experiences
Customers want personalised and efficient customer experiences. They want to be listened to and understood.
FMG operates as an invisible extension of your sales and marketing teams. Our call centre agents create positive customer experiences with every call. Through personalised conversations, we are able to understand your customer’s needs and can provide tailored solutions.
The Superheros of Customer Service
FMG’s call centre agents are secret superheroes behind our clients’ success. They create positive, engaging and effective customer experiences. Our experienced agents shape and progress the customer journey, consequently building long-term brand loyalty. With one of the highest staff retention rates in the industry, we have created a stable, high-performing team that deliver consistent results for our clients.
Conversions are Vital in B2B Sales
When investigating a new product or service, research shows 76% of B2B customers want to speak to a salesperson.
Contact centres are often the first place to cut costs. However this goes against increasing pressure to be customer focused to maintain brand loyalty. Outsourcing your customer service or contact centre can offer an alternative way to reduce costs. While still maintaining a customer focus. We can be here when you need us, with no fixed costs when you don’t.
Partner with Australia’s best Contact Centre
FMG is Australian owned and operated. Our professional team is what has established us as the highest quality outsourced contact centre in Australia.
With an open door policy our clients are welcome to visit us at any time. They encouraged to come into our office, meet their agents and work with them directly.
We never outsource or use overseas operators. All our call centre agents are mature, local and professional sales and customer service experts. With ongoing training we ensure our agents get the most out of every conversation.
Take a minute to hear from our Managing Director, Richard Forrest. As he explains in his own words what sets Forrest Marketing Group apart.