Australian Call Centre | About Us | Forrest Marketing Group
 

About Forrest Marketing Group

Success through conversation

 

Australia’s best Outsourced Sales & Call Centre

FMG is proud to represent some of Australia’s best-known brands. Our Call Centre Agents are highly skilled and trained to promote your brand and uncover sales opportunities. Our professional team and proven sales approach has established us as the highest quality outsourced sales and call centre in Australia.

Operating from our Sydney office, we support  Sales Teams and Marketing Teams to enhance initiatives and achieve their targets, driving sales and building brand awareness. By having personalised conversations with your leads and customers, we can determine their pain points and tailor solutions to deliver better outcomes for their businesses and generate sales opportunities for your business.

FMG operates as an invisible extension of your marketing and sales teams, providing additional capacity, talent and resources when you need it most. Our agents are mature, local and professional sales and customer service experts. Every conversation is an opportunity to build brand awareness and create lasting positive customer experiences.

 

Our Vision, Mission & Values

 

Vision

To be known as Australia’s best conversationalists, where quality conversations deliver lasting success.

 

Mission

To help companies take control of their sales and customer service processes by providing sustainable strategies that allow them to Find, Connect, Convert and Service their prospective, current and past customers.

 

Values

 

Commitment

We are committed to achieving success for our clients, creating clients for life.

Integrity

We are honest and always speak the truth. We deliver what we promise – every time.

Ownership

We take responsibility for our actions, owning all aspects of our work.

Growth

We are committed to the ongoing education of ourselves, in order to lead, adapt and deliver.

Team Work

We work hard for each other and for our clients. We are supportive, positive and enthusiastic and enjoy the atmosphere this creates.

Diversity

We are successful because of the diversity of our team and our ability to draw on our combined business acumen.

Hear from our Managing Director, Richard Forrest

Our Journey

FMG Logo

JULY 2006

Forrest Marketing Group was launched in 2006. Richard Forrest had identified the need for a high-quality outsourced telemarketing service. FMG’s aim was to help small businesses (without an internal sales team) to generate sales leads. Due to our success, larger businesses began approaching FMG. These organisations were seeking a wider range of call centre and telemarketing services to support their sales and marketing teams. Consequently FMG now works with businesses of all sizes across most industries. Forrest Marketing Group continues to deliver successful outsourced sales, telemarketing and customer service campaigns throughout Australia.

Easy Leads Logo

2013

Easy Leads launched in 2013. Since 2006 FMG had evolved to a full service outsourced call centre. As a result, FMG identified a new opportunity to deliver streamlined and cost-effective call centre services. Easy Leads provided the ideal solution for simple or high volume campaigns under an affordable structure. Easy Leads is perfect or campaigns that don’t require full campaign management but do want high-quality Australian call centre agents. Easy Leads also runs B2C customer service and telesales campaigns, giving us the ability to offer a broader range of services.

UK & Australian expansion on the agenda for Forrest Marketing Group

2016

Air Marketing Group was founded in the UK in 2016. The expansion into the UK allows the group to provide a global solution to our clients. Founders, Richard Forrest and Owen Richards, took the proven processes from FMG and set up Air Marketing in the UK. The Group can now help businesses around the world achieve their global sales and marketing goals. Similar to FMG, Air Marketing provides B2B business development, appointment setting and telemarketing services.

Forrest Marketing Group Team

2017

The Forrest Marketing Group now has three companies across the globe. We deliver a full range of outsourced call centre services to organisations of all sizes across most industries. This includes telemarketing, lead generation, appointment setting and customer service solutions.

Get In Touch

Make an Enquiry

Tell us a bit about what you are looking for and we'll be in touch right away.

Forrest Marketing Group Call Center Services, Telemarketing, Lead Generation, Appointment Setting, Customer Service, Database Cleansing, Market Research
Forrest Marketing Group Case Studies and Blog

Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Achieve Your Sales & Marketing Targets

Our clients range from large to small, across all industries. Our proven approach ensures we deliver exceptional results.

Read our case studies to learn how we could help achieve your sales and marketing targets.

Our Clients’ Success

Our proven approach ensures we deliver exceptional results and help our clients achieve their sales and marketing targets.

Read our Case Studies to learn how we could support your business growth.

Lead Generation, Lead Nurturing, Call Centre Services for EL Blue Greg Puttick, Testimonial from Forrest Marketing Group
tester

tester

"The results that FMG get are easily the best that we have ever seen."


EL Blue

Lead Generation, Lead Nurturing, Call Centre Services for GraysOnline, Josh Sunders, Testimonial from Forrest Marketing Group
tester

tester

"Partnering with FMG meant we could really drive our business as we had the right people doing the right things."


Grays Online

Lead Generation, Lead Nurturing, Call Centre Services for Jayex Healthcare, Michelle O'Brien, Testimonial from Forrest Marketing Group
tester

tester

"We needed to work with someone our prospects were going to trust right from when they take the first phone call."


Jayex Healthcare

Bill Alexiou-Hucker from GPSM, Forrest Marketing Group case study
tester

tester

"With Forrest Marketing Group you get a professional product and you get it all the time."


GPSM

Andrew Mansfield from GraysOnline, Forrest Marketing Group case study
tester

tester

"It's reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full."


Genesis Instore Marketing

We Support & Comply with Industry Associations

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