“Managing customer relationships is key to keeping customers happy. Therefore retaining them, and maximising their lifetime value.”
Our call centre agents operate as an extension of your customer service team. Fully trained on your products, services and systems we provide a seamless customer experience. So whether you have a short-term requirement or you need ongoing support for your internal customer service team, we can help.
Whether you have a short-term need or require a long-term partner FMG are the answer
Our Sydney based team can take overflow calls at busy times. Alternatively dedicated inbound lines can be diverted to us. Partnering with FMG ensures your customers’ calls are answered quickly and seamlessly. Wait times are minimised and service standards maintained, even during periods of high demand.
Our call centre agents provide remarkable customer service. Strengthening your brand with every conversation they have. We provide an efficient, personalised response to every telephone enquiry. Most importantly we enhance the overall customer experience.
A caller’s first impression of your company is formed based how well that first call is handled. Likewise a positive last impression counts. Hence the entire customer journey matters. Outsourcing to FMG means you will be providing your prospects and clients with exceptional customer service.
We represent some of Australia’s best-known brands. Our clients choose us because we’re experts at creating engaging and effective customer experiences. They stay with us because we deliver exceptional results.
Outsourcing areas of your customer service function will save time and money. We operate as a seamless extension of your internal customer service team. Our expert team can manage customer requests for statements or other documents. They can also take product recall notification calls. Likewise they can answer general customer queries and escalate if required. Partnering with FMG ensures every call is answered quickly and competently.
Customers often need simple information about a product or service, their account or an order. However, often they can be faced with long call queue times. This waiting can quickly add to any dissatisfaction they may be feeling. Let us answer overflow calls or divert calls from dedicated inbound lines. Therefore minimising wait times and maintaining your customer service standards.
Your Account Manager will guide you through the design and setup of your campaign, including: