Even with the best intentions regular engagement with a customer often ends the minute that a purchase is made. The sales person has already moved onto their next ‘hot’ sales lead and the customer who has recently purchased has been forgotten.
Partnering with FMG to support your online customer engagement program can help to maintain long-term relationships with your clients and generate ongoing results without the use of hard selling.
We can design a customer engagement campaign covering inbound and outbound services, ensuring regular contact with your existing clients, helping to exceed their expectations and retain their loyalty.
Maintain
relationships
We understand the buyer’s journey and can help maintain relationships by keeping in touch with your clients, continuing to build relationships and nurture existing clients, which all helps to maximise their lifetime value.
Identify
hidden opportunities
Without ongoing communication to existing clients, accounts can become dormant. It is usually not because the client no longer needs your product or service but rather they are busy and it isn’t a priority. With gentle prompting through regular phone calls, hidden opportunities are uncovered.
Grow your
business
We can design a customer engagement campaign as a stand-alone project or as a part of an ongoing appointment-setting or lead generation campaign. By adding an ongoing customer engagement component you ensure you don’t miss any up-selling or cross-selling opportunities.
Provide
insight
With every single call we make we gather as much information as possible and record it for you. Over time this builds valuable information about your clients and the complete customer journey as well as their current situation.
Customise
campaigns
Every campaign we work on is unique and will require a different approach. With each campaign we can tailor every aspect – from the number of hours we work to when we call and who we call. We also select the best suited agents and tailor the conversational script on which our calls are based to ensure the best possible outcome.
Gain complete
transparency
We know that people are often unsure about outsourcing, so we provide access to a client portal, which provides live reporting on every call and access to any leads in real time. Partnering with us ensures you have complete visibility.
Get In Touch
Make an Enquiry
Tell us a bit about what you are looking for and we'll be in touch right away.
Download Our Lead Generation Timeline
When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.
PROVEN RESULTS
Our clients choose us because we are telemarketing experts.
They stick with us because we deliver exceptional results.
Testimonials
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EL BlueGreg Puttick EL Blue explains why they, decided to outsource their outbound lead generation and what the results have been. |
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Grays OnlineJOSH SANDERS Graysonline explains that by outsourcing lead generation they now have their sale people meeting qualified prospects and selling more often. |
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Jayex HealthcareMichelle O’Brien Jayex explains their experience with outsourcing their lead generation to Forrest Marketing Group. |
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GSPMBill Alexiou-Hucker GPSM explain why they outsourced their outbound lead generation and what the results have been. |
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Genesis Instore MarketingAndrew Mansfield Gensis explain why they looked to outsourcing lead generation and why they chose to partner with FMG. |
