“Customer engagement encourages customers to interact with your business. A well executed customer engagement strategy encourages brand growth and loyalty.”
Regular communication with your customers is critical. Communication ensures a positive customer experience. Even with good intentions, regular engagement with a customer often ends the minute a sale is made. The sales person has already moved onto their next lead. As a result the customer who has recently purchased has almost been forgotten.
Engaged customers buy more. They will promote you more to others. Furthermore engaged customers are more loyal. For these reasons providing a high-quality customer experience is an important part in your customer engagement strategy.
Outsourcing your customer reactivation strategy can save you and your team valuable time and money.
FMG operates as an invisible extension of your sales and marketing teams. And partnering with FMG for your customer engagement ensures you have an expert partner providing a high quality solution. We can work with your team to maintain client relationships ensuring long-term sales results without the use of hard selling.
We can partner with you on a customer engagement campaign spanning inbound and outbound telemarketing services. Ensuring regular contact with existing clients helping exceed their expectations and retain loyalty.
Our sales agents understand the buyer journey. They maintain customer relationships, keeping in touch with your clients. Regularly calling your clients, our agents continue to build relationships and nurture leads. Most importantly, this helps to maximise the lifetime value of your existing customers.
Without ongoing contact with your clients, accounts can become dormant. It is not usually as a result of them not needing your product or service, but rather they are busy. Hence, buying from you isn’t a top priority or front of mind. However with gentle prompting through regular phone calls, hidden opportunities can be uncovered.
We can run your customer engagement campaign as a stand-alone project. Alternatively it can form a part of an appointment-setting or lead generation campaign. Our clients often add a customer engagement component to their existing campaign. Doing this ensures they don’t miss any up-selling or cross-selling opportunities.
Our clients choose us because we’re experts at creating engaging and effective customer experiences. They stay with us because we deliver exceptional results.
Each week we make thousands of sales and customer service calls, generating millions of dollars of new sales opportunities for our clients.
Read our case studies to see some of the amazing results we have achieved for our clients.
Your Account Manager will guide you through the design and setup of your campaign.