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 Australian Contact Centre & 
Call Centre Services

 

 Success Through Conversation 

We’re Forrest Marketing Group

Australian Contact Centre

Our call centre agents create memorable customer experiences, building brand loyalty and uncovering sales opportunities.

Each year we generate millions of dollars of new business for our clients.

Australian
Based

Australian Call Centre Agents create exceptional customer experiences.

ROI
Transparency

Our client portal reports live results to easily track your return on investment.

Professional
Staff

Our professional Call Centre Agents are sales and customer service experts.

Exceptional
Results

We generate millions of dollars of new business for our clients each year.

Richard Forrest

Australian Contact Centre Solutions

Explore our Services

Forrest Marketing Group offers a full range of contact centre services across Australia including telemarketing, lead generation, appointment setting, inbound and outbound customer service, customer engagement and outsourced sales solutions.

  • Call Centre Services

    Inbound Customer Service and Outbound Sales: Telemarketing, Lead Generation and Appointment Setting.

  • Customer Service

    Our customer service team create happy customers, who spend more, stay loyal and become brand advocates.

  • Telemarketing

    Our B2B telemarketing services help businesses close more sales by connecting with their prospects and generating qualified sales leads.

  • Lead Generation

    Our lead generation agents build valuable sales pipelines full of new prospects for your sales and marketing teams to nurture and convert.

  • Appointment Setting

    Appointment setters specialise in opening conversations, building rapport and uncovering sales opportunities.

  • Telesales

    Telesales can fulfil a full inside-sales function; generating leads, issueing proposals and closing sales.

  • Lead Nurturing

    B2B lead nurturing services connect businesses with their prospects throughout the sales cycle, maximising sales conversion.

  • Customer Engagement

    Customer engagement delivers timely, relevant, and personalised messages to consumers to create an emotional connection to your brand.

  • Market Research

    Our outbound call centre provides a cost-effective data collection & market research solution.

  • Other Services

    If you are looking for something else from an outsourced contact centre, please get in touch with us here.

    • Helping sales and marketing teams achieve their targets

    We provide a full range of contact centre services including telemarketing, lead generation and customer service which can be tailored to help you achieve your sales and marketing targets.

  • Supporting Sales Campaigns

    We generate qualified sales opportunities for your sales team, saving you time & money.

  • Supporting Marketing Campaigns

    We deliver the right message to the right people at the right time, engaging your customer database.

    • Watch our client testimonials

    Hear how our contact centre services have helped our clients.

    Telemarketing Case Study

    “With FMG you get a professional product and you get it all the time.”

    Outbound Lead Generation Appointment Setting Case Study

    “The results that FMG get are easily the best that we have ever seen.”

    Lead Generation Lead Nurturing Case Study

    “It’s reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full.”

    Lead Generation Case Study

    “With FMG you get a professional product and you get it all the time.”

    Meet our call centre agents

    Call-Centre-Agents_5-450x320

    Our call centre agents are exceptional communicators and sales experts. With a relentless focus on delivering value to our clients, we have created a culture focused on learning and development and continuous improvement.  Meet the team behind our success.

    Read about our clients’ success

    Our proven approach ensures we deliver exceptional results and help our clients achieve their sales and marketing targets. Read our Case Studies to learn how we could support your business growth.

    Get in Touch

    Tell us a bit about what you’re looking for and we’ll be in touch right away.


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    Get in Touch

    Tell us a bit about what you’re looking for and we’ll be in touch right away.