Australia’s Leading Outsourced Call Centre
FMG provides inbound call centre and outbound call centre services to businesses across Australia.
Our support services include Inbound Customer Services and Outbound Sales with Telemarketing, Lead Generation & Appointment Setting.
We operate as support service on behalf of your sales & marketing teams for achieving your business goals.
FMG represent some of Australia’s best-known brands.
Our Australian Call Centre Agents are Australian based and highly skilled in delivering exceptional customer service, building trust, promoting your brand awareness and uncovering B2B sales opportunities.
We make thousands of inbound and outbound phone calls each week, handle customer enquiries and generate sales leads. Our sales calls generate millions of dollars of new business for our clients each year.
FMG has created a stable, exceptional customer service and sales agents, delivering a consistent return on investment results for our clients.
For the best call centre performance, we provide ongoing training and support to ensure every conversation creates an exceptional customer experience.
Our call centre solutions and quality control give our clients full transparency of our interactions and confidence that we are delivering the best standard of customer service.
Call Centre Services
Customer Service
Read MoreInbound Customer Service satisfies customers and promotes brand loyalty
Telemarketing
Read MoreTelemarketing allows you to personally communicate with your prospects & customers
Lead Generation
Read MoreLead Generation generates interest & captures leads to build a sales pipeline
Appointment Setting
Read MoreAppointment setting gets your sales team in front of more qualified prospects
Outsourced Call Centre Services
FMG makes outsourcing easy.
Focused on building collaborative long-term partnerships, we encourage our clients to meet with us regularly and develop relationships with their agents to create a seamless integration. Meetings can be held by phone, video conferencing or in our office.
Since 2006 we’ve designed thousands of successful campaigns and understand that every business requires a tailored approach to deliver value.
Our call centre protects your brand
Our Call Centre Agents are Australia’s best conversationalists, where quality conversations deliver exceptional results.
Our proven sales approach and robust systems have established us as the highest quality outsourced customer service call centre.
We’re proud to represent some of Australia’s best known brands.
Benefits of our Call Centre Services
Australian Based
Stable & Reliable
Seamless Integration
Quality & Transparency
Why Partner with FMG
Our Call Centre Services Managing Director, Richard Forrest, explains why our clients chose to partner with FMG.
“Clients chose us because of our values, culture and staff.”
Our Call Centre Services Generate Results
“We needed to work with someone our prospects were going to trust right from when they take the first phone call.”
Watch our client Videos
Businesses chose FMG for our experience delivering call centre services. They stay with us because we deliver exceptional results.
Each week we make thousands of sales calls, generating millions of dollars of new sales opportunities for our clients.
“Partnering with FMG meant we could really drive our business as we had the right people doing the right things.”
“It’s reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full.”
“With FMG you get a professional product and you get it all the time.”
“The results that FMG get are easily the best that we have ever seen.”
Call Centre Services Supports Sales & Marketing
FMG partner with Sales and Marketing Teams, expanding their resources and strengthening their initiatives. We provide a full range of call centre services to help you achieve your sales and marketing targets.
We Work For Your Sales Team
Our agents can work as your complete outsourced sales department or expand your sales team when you require additional resources or expertise.
We Support Your Marketing Team
We can support your marketing initiatives by delivering the right message at the right time to your customer database. Representing some of Australia’s best-known brands, our call centre agents are highly skilled and trained to promote your brand with every conversation.