Call Centre Services

 

Australia’s Leading Call Centre

Forrest Marketing Group provides inbound and outbound call centre services to businesses accross Australia and the world. Our services include telemarketing, lead generation, appointment setting and customer service.

We represent some of Australia’s best-known brands. Our call centre agents are highly skilled and trained use every conversation to promote your brand and uncover sales opportunities. Helping you to achieve your sales and marketing targets.

FMG operates as an invisible extension of your sales and marketing teams. We create positive customer experiences and generate sales revenue with every call. Our personalised conversations allow us to understand your customers’ needs and provide customised solutions.

Our Australian call centre agents have helped hundreds of businesses achieve their sales targets and support their marketing initiatives. Every year we make thousands of calls that result in millions of dollars of new business for our clients.

 

Our Call Centre Services

Telemarketing

Lead Generation

Appointment Setting

Customer Service

Database Cleansing

Market Research

Our call centre delivers results

Since 2006 we’ve designed thousands of successful campaigns across a wide range of industries. We understand that every business is unique and requires a tailored approach to deliver value.

Our case studies showcase the past results we have generated for our clients. Our client videos explain how we have helped them achieve their objectives.

Each year we survey our clients to measure the success of our campaigns. The results continue to speak for themselves. Over the last 7 years, our clients have reported closed sales totalling more than $65 million.

Contact us today to learn how we can help your business.

Our call centre agents protect your brand

Our professional team has established us as the highest quality outsourced call centre in Australia. With one of the lowest turnover rates in the industry, we have created a stable, high-performing team. And our team delivers consistent results.

Our highly skilled agents understand that protecting your brand is the highest priority. We provide ongoing training and support to ensure every conversation creates an exceptional customer experience.

Our custom-built technology and quality control give our clients the confidence that our interactions with their customers are of the highest standard.

Australians prefer local call centres

Research shows 9 out of 10 Australians prefer local call centre providers.

FMG is an Australian owned and operated call centre. All our agents work from our Sydney office. With complete visibility of our results and quality control we can ensure we maintain the highest standard of customer service possible.

With an open door policy, our clients are welcome to visit us at any time. We encourage our clients to come into our office, meet their agents and develop relationships to create a seamless integration.

We never outsource or use overseas operators. All our call centre agents are mature, local and professional sales and customer service experts. We deliver ongoing training to ensure we get the most out of every conversation.

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Make an Enquiry

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Download Our Lead Generation Timeline

When considering outsourcing lead generation many are unsure what to expect, and how long it will take to generate results. So we have put together our lead generation timeline - showing what to expect month by month from your lead generation campaign when working with FMG.

Partner with Australia's best Contact Centre

We know every business requires a different approach. Our client partnerships give us insights to tailor winning strategies that deliver results.

Don’t just take our word for it – hear the success stories from others who have chosen to partner with Forrest Marketing Group to service their customers and win more business.

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EL Blue


"The results that FMG get are easily the best that we have ever seen."

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Grays Online


"Partnering with FMG meant we could really drive our business as we had the right people doing the right things."

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Jayex Healthcare


"We needed to work with someone our prospects were going to trust right from when they take the first phone call."

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GPSM


"With Forrest Marketing Group you get a professional product and you get it all the time."

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Genesis Instore Marketing


"It's reassuring for me to know if I am busy, there is someone else working on keeping our sales pipeline full."

We Support & Comply with Industry Associations

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