Call Centre Services

Australia’s Leading Call Centre

Forrest Marketing Group provides inbound and outbound call centre services including telemarketing, lead generation, appointment setting and customer service to businesses across Australia and the world.

Representing some of Australia’s best-known brands, our call centre agents are highly skilled and trained use every conversation to promote your brand uncover opportunities that help you win new business.

FMG operates as an invisible extension of your sales and marketing teams, creating positive customer experiences. Our personalised conversations allow us to understand your customers’ needs and provide tailored solutions.

From our Sydney office, our call centre agents have helped hundreds of Australian businesses achieve their sales targets and support their marketing initiatives.

 

Our Call Centre Services

Telemarketing

Lead Generation

Appointment Setting

Customer Service

Database Cleansing

Market Research

Our call centre delivers results

Since 2006 we’ve designed thousands of successful campaigns across a wide range of industries. We understand that every business is unique and requires a tailored approach to deliver value.

Our case studies showcase the results we have generated for our clients and our client videos explain how we have helped them achieve their objectives.

Each year we survey our clients to measure the success of our campaigns. The results continue to speak for themselves. Over the last 7 years, our clients have reported closed sales totalling more than $65 million.

Contact us today to learn how we can help your business.

Our call centre agents protect your brand

Our professional team has established us as the highest quality outsourced call centre in Australia. With one of the lowest turnover rates in the industry, we have created a stable, high-performing team which delivers consistent results.

Our highly skilled agents understand that protecting your brand is the highest priority. We provide ongoing training and support to ensure every conversation creates an exceptional customer experience.

Our custom-built technology and quality control programs give our clients the confidence that our interactions with their customers are of the highest standard.

Australians prefer local call centres

Research shows 9 out of 10 Australians prefer local call centre providers.

FMG is an Australian owned and operated call centre. All our agents work from our Sydney office giving us complete visibility of our results and quality control to ensure we maintain the highest standard of customer service possible.

With an open door policy, our clients are welcome to visit us at any time. We encourage our clients to come into our office, meet their agents and develop relationships to create a seamless integration with between our businesses.

We never outsource or use overseas operators. All our call centre agents are mature, local and professional sales and customer service experts. We deliver ongoing training to ensure we get the most out of every conversation.

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