03 Aug Can I meet my Call Centre agents?
Can I meet my Call Centre agents?
In fact we encourage all of our clients to meet as well as work ongoing with our agents.
We have an open door policy and encourage our clients to come into our office and meet the entire team.
All of our clients will have a chance to meet their agents as well as Account Manager during the onboarding process. All clients are invited into our office when we conduct the briefing session with our team.
Any additional training and knowledge our clients are able to impart on our team is welcome. This will increase their competence and confidence in discussing our clients products or services.
We encourage ongoing interaction between our clients, Account Managers and agents. This ensures that our representation of our clients and their business is aligned to the company culture and values.